Privacy Policy

1. Information We Collect

We collect information you provide directly to us, information we obtain automatically when you use our services, and information from third-party platforms like Facebook and Instagram.

• Account Information: When you create an account, we collect your name, email address, and payment information.
• Facebook and Instagram Data: With your permission, we access your Facebook and Instagram accounts to manage comments and messages. This includes public profile information, post data, comments, and direct messages.
• Usage Data: We collect information about how you use our platform, including interactions with AI agents, message logs, and analytics.
• Device Information: We may collect information about your device, including IP address, browser type, and operating system.

2. How We Use Information

We use the information we collect to:

• Provide, maintain, and improve our services, including AI-powered comment and message management.
• Process transactions and send related information.
• Send technical notices, updates, security alerts, and support messages.
• Respond to your comments, questions, and requests.
• Monitor and analyze trends, usage, and activities in connection with our services.
• Comply with legal obligations and enforce our terms of service.

3. Sharing of Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:

• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing and data storage.
• Facebook and Instagram: As required by their APIs, we share necessary data with Meta (Facebook) for authentication and data access purposes.
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You can request deletion of your account and associated data at any time.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access, update, or delete your personal information.
• Object to or restrict certain processing of your information.
• Data portability.
• Withdraw consent where applicable.

To exercise these rights, please contact us at contact@sorian.ai.

7. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. GDPR Compliance

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR). We process your personal data based on the following lawful bases:

• Contract: To provide our services and fulfill our contractual obligations to you.
• Legitimate Interest: To improve our services, ensure security, and communicate with you about our services.
• Consent: Where you have explicitly consented to certain processing activities.
• Legal Obligation: To comply with applicable laws and regulations.

In addition to the rights mentioned in Section 6, GDPR grants you the following rights:

• Right to erasure ("right to be forgotten").
• Right to restriction of processing.
• Right to object to processing based on legitimate interests.
• Right not to be subject to automated decision-making, including profiling.

We do not engage in automated decision-making that significantly affects you without human intervention. If you wish to exercise any of these rights or have questions about GDPR compliance, please contact our Data Protection Officer at gpdr@sorian.ai.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: